Strategy, Vision & Roadmaps
- Product vision and business-value alignment
- Roadmap development and prioritization
- Customer and stakeholder insight synthesis
- Use cases and capability definition
- Competitive and market awareness
Product Leadership
Capabilities aligned to senior digital product ownership at CVS Health.
End-to-End Product Leadership
Discovery, CX & Testing
- User research and journey analysis
- UX/UI optimization
- Wireframes and prototype collaboration
- Usability and A/B testing
- UAT, QA coordination, and release readiness
Agile Delivery
- Features, user stories, acceptance criteria
- Backlog ownership and refinement
- Sprint planning and Agile ceremonies
- Cross-functional engineering partnership
- Release planning and continuous improvement
Customer, Business & Technology Partnership
Customer Experience
Customer-centered design, digital journey optimization, engagement and conversion improvement, content strategy, personalization, and usability.
Business Intelligence
KPI definition, Google Analytics, Power BI, performance dashboards, customer behavior analysis, experimentation, and data-informed prioritization.
Technical Collaboration
Partnership with frontend, ETL, Salesforce, API/integration, QA, architecture, UX, and enterprise technology teams across the product lifecycle.
Healthcare Domain Advantage
Epic & Clinical Workflows
Epic EMR experience connected to prior authorization, documentation, clinical workflow optimization, and operational execution.
PBM & Pharmacy Benefits
Experience spanning claims adjudication, eligibility, formulary, benefit verification, medication access, Medicare/commercial benefits, and prescription-management workflows.
Patient & Provider Experience
Firsthand understanding of workflow friction and access barriers, supporting digital product decisions grounded in real healthcare users and operational needs.
Product & Technology Skills
Product StrategyProduct OwnershipRoadmapsBacklog PrioritizationUser StoriesAcceptance CriteriaAgile/ScrumCSPOCX/UXUser ResearchA/B TestingUATJiraConfluencePower BIGoogle AnalyticsSalesforceAPI IntegrationsEpic EMRPBMPrior AuthorizationHealthcare Technology