Professional Biography
A digital product career shaped by customer experience, healthcare, and measurable delivery.
About John
John Kalagidis is a digital product leader with 15+ years of experience delivering customer-centered products across healthcare, e-commerce, and enterprise technology. His background combines product strategy, Agile product ownership, UX/CX, analytics, workflow optimization, and healthcare domain expertise.
He has led digital initiatives for large organizations including UnitedHealth-related prescription solutions, Floor & Decor, Credit Karma, Cricket Wireless, Target, The Home Depot, and other enterprise brands. Across these environments, he has translated customer and stakeholder needs into product roadmaps, features, user stories, testing plans, releases, and measurable improvements.
His current healthcare work adds hands-on Epic EMR, prior authorization, PBM, pharmacy benefit, and patient-access perspective—giving him a practical understanding of how digital products affect patients, providers, operational teams, and payers.
Product Leadership Principles
- Start with customer and business value
- Turn insight into clear product decisions
- Create alignment before accelerating delivery
- Pair UX quality with measurable outcomes
- Use data to prioritize and learn
- Develop teams through clarity, mentoring, and collaboration
Career Narrative
Clinical and patient-care experience built an early understanding of health education, patient needs, and real-world workflows.
Expanded into pharmacy systems, PBM workflows, eligibility, formulary, claims, prescription management, and healthcare digital solutions.
Led product and UX initiatives across e-commerce and enterprise platforms, improving engagement, conversion, usability, and speed to market.
Owned Agile delivery across multiple technical teams, shaping backlogs, user stories, priorities, testing, releases, and stakeholder alignment.
Current Epic and prior authorization experience strengthens the connection between product decisions and the day-to-day realities of patient access and clinical operations.