Product Strategy & Vision
Translate business goals, customer needs, market context, and operational realities into product priorities, roadmaps, and measurable outcomes.
Digital Product + Healthcare
Digital Product Leader · Healthcare Technology · Customer Experience
John Kalagidis
Senior Digital Product Owner | Healthcare Technology | Digital Health & CX
Turning customer needs, business goals, and complex workflows into digital products that improve experience, adoption, and measurable performance.
With 15+ years across product management, healthcare technology, pharmacy benefit management, e-commerce, and UX/CX, I lead cross-functional teams from product vision and discovery through backlog, testing, release, measurement, and continuous improvement. My healthcare experience—including Epic, prior authorization, PBM, and patient access—adds domain depth to digital product leadership.
0+ Years Product & Digital Experience
0% Feature Delivery Improvement
0% Healthcare Digital Engagement Improvement
0% Mail-Order Conversion Increase
0% E-commerce Conversion Increase
0% Go-to-Market Speed Increase
CVS Health Role Alignment
Product leadership built around customer value and execution
Product Lifecycle Ownership
Experience across discovery, requirements, features, user stories, backlog prioritization, prototyping, testing, releases, measurement, and optimization.
CX & User-Centered Design
UX architecture, customer research, usability testing, A/B testing, journey optimization, and digital experience improvements across healthcare and commerce.
Agile Cross-Functional Delivery
Lead collaboration across engineering, frontend, ETL, Salesforce, UX, QA, business stakeholders, and technical partners in fast-paced Agile environments.
Healthcare & Epic
Hands-on healthcare workflow knowledge spanning Epic EMR, prior authorization, PBM, pharmacy benefits, medication access, and provider/payer collaboration.
Analytics & Business Intelligence
Use customer behavior, KPIs, digital analytics, Power BI, and performance measures to prioritize improvements and demonstrate product value.
Featured Product Work
Evidence of digital product impact
Enterprise Product Delivery Acceleration
Led Agile product delivery across ETL, Salesforce, and frontend teams, increasing feature delivery by 50% while strengthening backlog clarity and release execution.
View case study →Digital Prescription Experience
Helped redesign prescription-management experiences for UnitedHealth-related digital products, increasing utilization by 80% and mail-order conversion by 75%.
View case study →Customer Experience & Conversion
Used digital experience improvements, reviews, promotions, and checkout optimization to increase cart conversion by 50%, phone orders by 30%, and reduce abandonment by 25%.
View case study →Build the right product by understanding the customer, aligning the business, and giving delivery teams the clarity to execute.
Healthcare domain depth. Digital product leadership.
Explore how my product, CX, Agile, analytics, Epic, and PBM experience maps to senior digital product opportunities at CVS Health.
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